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Customer Experience Manager for Social Media Platform
2 semanas atrás
About the Role
You have a passion for social media, customer service, and content moderation? This is an exciting opportunity to relocate to Lisbon and take the next step in your career as a Customer Experience Manager.
As a key member of our team, you will be responsible for ensuring a secure and trustworthy marketplace not only for users but also for sellers and creators on this worldwide-known Social Media Platform.
- Reviewing various types of content (videos, images, text, and audio) according to established policies.
- Classifying content typology based on processes and policies.
- Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.
- Ensuring user and brand safety through effective content moderation practices.
Skills and Qualifications
- A native-level proficiency in German and a minimum B2 level of English.
- A valid Portuguese work permit (required).
- Living in or willing to relocate to Lisbon for an international career and life experience.
- Keeping up-to-date with social media trends and practices.
- Resilience to sensitive content, demonstrating emotional maturity and professional detachment.
- Motivation and commitment to perform assigned tasks effectively.
- Excitement about intercultural communication and embracing the expatriate lifestyle.