Senior Quality Assurance Specialist
3 semanas atrás
Job Summary: We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Recruitment Direct. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our customer interactions. Your primary focus will be on conducting audits, analyzing data, and providing actionable insights to improve our quality metrics. If you have a strong attention to detail, excellent analytical skills, and a passion for customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Conduct quality audits on customer interactions to identify areas for improvement.
- Analyze data to identify trends and provide actionable insights to improve quality metrics.
- Develop and implement quality improvement plans to enhance customer experience.
- Collaborate with internal stakeholders to refine quality processes and procedures.
- Provide feedback and coaching to team members to improve performance.
Requirements:
- Language proficiency in Swedish (C1 level) and English (B1+ or higher).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Advanced computer literacy and ability to multitask across different systems.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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