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Support Engineer
3 semanas atrás
Job Summary:
We are seeking a highly skilled Senior Technical Support Engineer to join our Customer Service & Support (CSS) team. As a member of this team, you will be responsible for owning, troubleshooting and solving complex customer technical issues. You will act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
">Main Responsibilities:
- Owning, troubleshooting and solving complex customer technical issues.
- Leading in building communities with peer delivery roles and sharing knowledge through readiness programs, technical coaching, and mentoring of others.
- Engaging with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Qualification and Skills:
To be successful in this role, you will need to have multiple years of technical support, technical consulting experience, or information technology experience. You must also have a strong understanding of container technology and fluency in Kubernetes.
