Financial Collections Specialist

Há 4 dias


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

Position Summary

We are currently seeking a Cash Collection Specialist - Finnish Speaker to join our Order to Cash (O2C) department. The successful candidate will be responsible for managing due and overdue balances on customer accounts and maximizing On Time Payment for all customers.

About Us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide.

Key Responsibilities

  1. Manage customer/account queries to ensure sales ledger balances are clean on customer accounts.
  2. Successfully manage due and overdue balances on customer accounts, maximizing On Time Payment for all customers.
  3. Notify markets of uncollectable debt risks and mitigate where possible.
  4. Collection activities based on Market Collection Strategy.
  5. Respond to incoming collection concerns from the customer and internal stakeholders.
  6. Foster good communication levels to identify and resolve problems on customer's accounts.
  7. Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DORs).
  8. Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
  9. Execute identified business and internal controls of Collections processes.
  10. Review and propose updates, through the company, to the Standard Routines due to legal or process changes.

What We Offer

  • Development of expertise in Nestlé's Shared Services Business.
  • Immersion in a culturally diverse team.
  • Local and International Exposure.
  • Flexible working environment.
  • Engagement and wellbeing activities.
  • Competitive salary and annual bonus according to your performance.
  • Flex Benefits - At NBS you can choose what benefits are more suitable for you.
  • Make part of the Nestlé Club and get discounts in several partners.
  • Free coffee (and good coffee) at the office.
  • Company equipment according to professional needs.
  • Medical Support available at the Office (in Lisbon).
  • E-learning courses and training program to get you where you aim to be.
  • Career progression and possibilities for International Career.


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