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Global Customer Service Specialist

1 semana atrás

Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

About Us

GrabJobs is a global leader in the BPO industry, recognized for delivering exceptional customer service experiences for our clients. We are seeking a highly skilled and passionate Norwegian speaking customer support professional to join our team.

Job Summary

This role involves providing top-notch service to our clients' customers while working with various technology platforms. You will be responsible for answering inbound calls, resolving customer issues, and maintaining accurate data input of consumer inquiries and feedback.

Key Responsibilities

  • Answer inbound calls and customer inquiries
  • Provide support and direction to customers and resolve customer service issues in a timely and empathetic manner
  • Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database
  • Troubleshoot using open questions, support documents, and system training
  • Offer recommendations to common problems or frequently asked questions

Requirements

  • Fluent Norwegian (C2 Level or Native)
  • Good knowledge of English (B1 level)
  • Typing Speed: 20 words per minute
  • Availability to work in rotating shifts
  • Previous experience or contact with clients
  • Good listening and empathy skills
  • Team spirit and flexibility