Online Community Guardian
Há 3 dias
Job Overview: As an Online Community Guardian at Cross Border Talents, you will be responsible for ensuring a safe and respectful online environment. Your primary focus will be on reviewing user-generated content, enforcing platform policies, and addressing user concerns.
Main Responsibilities:
- Review user-generated content to ensure compliance with community guidelines
- Develop and implement effective moderation strategies to mitigate risks
- Collaborate with internal teams to ensure alignment with regulations and industry best practices
- Provide clear and professional responses to user appeals regarding moderation decisions
Requirements:
- Proficiency in Dutch (C1 level)
- Proficiency in English (B2 level)
- EU citizenship or a Portuguese residency card
- At least one year of experience in customer support
- Strong analytical, leadership, and communication abilities
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