Online Community Guardian

Há 3 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Overview: As an Online Community Guardian at Cross Border Talents, you will be responsible for ensuring a safe and respectful online environment. Your primary focus will be on reviewing user-generated content, enforcing platform policies, and addressing user concerns.

Main Responsibilities:

  • Review user-generated content to ensure compliance with community guidelines
  • Develop and implement effective moderation strategies to mitigate risks
  • Collaborate with internal teams to ensure alignment with regulations and industry best practices
  • Provide clear and professional responses to user appeals regarding moderation decisions

Requirements:

  • Proficiency in Dutch (C1 level)
  • Proficiency in English (B2 level)
  • EU citizenship or a Portuguese residency card
  • At least one year of experience in customer support
  • Strong analytical, leadership, and communication abilities

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