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Post Sales Solutions Expert

3 semanas atrás

Lisboa, Lisboa, Portugal Vantiva Tempo inteiro

We are looking for a highly skilled Post Sales Solutions Expert to join our team at Vantiva.

The successful candidate will be responsible for ensuring the efficient implementation and monitoring of after-sales service activities.

The ideal candidate will possess excellent communication and interpersonal skills to work with both technical and non-technical stakeholders, including customers.

  • Ensure that Vantiva meets its obligations related to the warranty towards its customers in an efficient and practical manner.
  • Investigate and resolve customer issues related to after-sales activity.
  • Work closely with the Quality team to analyze and report feedback from the field in order to participate in product improvement, monitor, optimize and update Vantiva's after-sales and warranty costs.

In this role, you will be the main contact for internal and external stakeholders for the establishment of after-sales service.

Key Responsibilities:

  • Identify the customer's request and participate in the response to RFI, RFQ, tenders and contract reviews.
  • Negotiate prices of the service and ensure daily follow-up of the after-sales service center or call center.
  • Process time, repair quality, availability of spare parts, guarantee of the performance of the service center, validation of the report, validation of the invoice.

Requirements:

  • Master's degree in engineering or supplier management.
  • Minimum 3 to 5 years of experience in customer and supplier support.
  • Accustomed to working in an international environment and multidisciplinary teams.
  • English read, written and spoken; French is a plus.
  • SAP mandatory.

About Our Mission:

Vantiva is dedicated to the highest standards of corporate social responsibility and sustainability across all aspects of their operations.