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Portfolio Renewal Manager
2 semanas atrás
PagerDuty's Operations Cloud revolutionizes how critical work gets done, powering the agility that drives digital transformation.
About the RoleWe are looking for a talented Renewal Manager to join our team, responsible for managing the subscription renewal process for an assigned portfolio of customers. This involves working closely with internal teams to drive customer adoption and mitigate churn risks.
The successful candidate will have 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role. They will be responsible for developing and executing negotiation strategies to maximize contract value while strengthening customer relationships.
Responsibilities- Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
- Partner with Customer Success Managers to execute success strategies that drive software adoption and business value.
- Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships.
- Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution.
- Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings.
- Self-motivated and proactive, with the ability to work both independently and as part of a team.
- Experience managing customer relationships and executing strategies to increase retention and revenue.
- Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention.
