Sleep Industry Excellence Leader
Há 2 dias
At Emma, we're pushing the boundaries of technology to transform the world of sleep. We're looking for a talented and ambitious individual to join our Customer Excellence team as a Sleep Industry Excellence Leader.
In this role, you will be responsible for driving performance in one of our markets and maximizing customer retention and lifetime value. You will work closely with cross-functional teams to identify areas for improvement and develop strategies to enhance the customer experience.
About the Role:
This is an exciting opportunity to join our team and contribute to our mission of creating exceptional experiences for every customer. As a Sleep Industry Excellence Leader, you will be responsible for analyzing customer data, identifying trends and spikes, and developing actionable insights to inform business decisions.
Responsibilities:
- Data Analysis: Utilize tools like Tableau to analyze customer data and identify trends and opportunities for growth.
- Root Cause Investigation: Conduct thorough investigations to determine the root cause of customer issues and develop solutions to address them.
- Stakeholder Collaboration: Work closely with cross-functional teams to ensure that customer needs are met and that solutions are implemented effectively.
- Performance Reporting: Develop and present regular reports to senior management on customer satisfaction and performance metrics.
Requirements:
- Multilingual: Fluent in English (knowledge of other languages is a plus).
- Educational Background: Holds a bachelor's degree in a relevant field.
- Stakeholder Management: Comfortable partnering with diverse internal and external stakeholders.
- Empathetic and Detail-Oriented: Able to understand customer pain points and ensure their needs are met.
- Data-Driven: Experienced using data and anecdotal evidence to drive improvements.
- Prioritization Expert: Able to prioritize and delegate tasks effectively.
-
Sleep Industry Leader
Há 4 dias
Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiroAbout UsEmma – The Sleep Company is a leading D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Our mission is to empower our customers to awaken their best every day.We are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership,...
-
Sleep Industry Strategist
Há 6 dias
Lisboa, Lisboa, Portugal Emma Sleep Gmbh Tempo inteiroAbout Emma Sleep GmbhAt Emma, we're transforming the world of sleep by pushing the boundaries of technology and innovation. As a pioneering brand in the D2C sleep industry, we're committed to disrupting the status quo and creating a better night's sleep for millions of people around the globe.We're a highly ambitious team that thrives on collaboration,...
-
Sleep Industry Specialist
Há 4 dias
Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiroAbout Emma – The Sleep CompanyWe are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. Our mission is to empower our customers to awaken their best every day.Founded in 2015, we've become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across...
-
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroJob OverviewWe are Emma - The Sleep Company, a highly ambitious and hard-working team that pushes individuals to produce their best work. We focus on how we approach problems, chase growth, and set ambitious goals. Our mission is to transform the world of sleep, and we want the highest-performing people to help us pull it off.Key ResponsibilitiesDrive...
-
Sleep Industry Innovator
Há 4 horas
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro**About Us**We are Emma – The Sleep Company, a pioneering force in the sleep industry. Founded in 2013, we have grown to become the world's largest D2C sleep brand, available in over 30 countries and recommended by consumer associations worldwide.
-
Sleep Industry Disruptor
Há 3 dias
Lisboa, Lisboa, Portugal Grabjobs Tempo inteiroAbout Us:We're Emma, a highly ambitious team dedicated to revolutionizing the sleep industry. Our mission is to make high-quality sleep accessible to everyone, and we're looking for talented individuals to join us on this exciting journey.Our Vision:We envision a future where everyone can enjoy a good night's sleep, every night. To achieve this, we're...
-
Process Excellence Lead
Há 3 dias
Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiroAbout UsAt Emma – The Sleep Company, we're on a mission to revolutionize the sleep industry. With a presence in over 30 countries and a strong reputation for excellence, we're pushing the boundaries of technology to transform the world of sleep.We're a highly ambitious team that values growth, innovation, and teamwork. If you're looking for a challenging...
-
Sleep Industry Innovator
Há 2 dias
Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiroWe are Emma – The Sleep Company, and we are transforming the world of sleep with innovative products and a commitment to customer satisfaction. As a Product Portfolio Manager, you will be responsible for developing and executing a product strategy that drives business growth and meets customer needs.About the RoleWe are seeking an experienced product...
-
Sleep Industry Business Developer
Há 5 dias
Lisboa, Lisboa, Portugal Grabjobs Tempo inteiroDisrupting the Status QuoWe're not just another company – we're a movement. At Emma, we challenge conventional wisdom and push the boundaries of what's possible. As a Leading Sleep Innovation Specialist, you'll be part of a dynamic team that thrives on creativity and experimentation.In this role, you'll focus on developing and executing strategies to drive...
-
Digital Marketing Professional
Há 6 dias
Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiroAbout Emma – The Sleep CompanyWe are a pioneering sleep company that is transforming the world of sleep through innovative technology and products. Our mission is to help people get the best sleep possible, and we're looking for talented individuals to join our team.Job Description:Drive store traffic and improve brand visibility through effective trade...
-
Sleep Industry Transformation Specialist
1 dia atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAbout EmmaWe are a pioneering sleep company revolutionizing the industry with cutting-edge technology and innovative solutions. Our mission is to transform the world of sleep, and we're looking for talented professionals to join our team.
-
Sleep Industry CRM Expert
Há 2 dias
Lisboa, Lisboa, Portugal Emma Sleep Gmbh Tempo inteiroJob DescriptionWe're seeking a Crm Marketing Specialist to join our team at Emma Sleep GmbH. As a member of our CRM team, you will be responsible for the strategic and analytical evaluation and optimization of our Customer Lifecycle Management.About the RoleYou will generate insights by developing a deep understanding of our CRM marketing channels, customer...
-
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroAt Emma – The Sleep Company, we are revolutionizing the sleep industry with our innovative products and services. As a global leader in direct-to-consumer (D2C) sleep solutions, we are committed to transforming the way people sleep and live.About the RoleWe are seeking an experienced Brand Leader to join our team and drive the success of our global brand....
-
Sleep Industry Transformation Specialist
Há 6 dias
Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiroCompany OverviewEmma is a leading sleep company that empowers customers to awaken their best every day. With a strong culture of collaboration, teamwork, and knowledge sharing, we are a community of smart, driven people united by a shared vision.We think big, take ownership, and drive meaningful impact through hands-on experience, mentorship, and continuous...
-
Sleep Industry Transformation Strategist
Há 2 dias
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroCompany OverviewWe are Emma – The Sleep Company, a highly ambitious team that pushes the boundaries of technology to transform the world of sleep. With over 30 countries and consumer associations in EMEA, APAC, and the Americas recommending our products, we're driving change in the industry.About the RoleWe're seeking an experienced and strategic Head of...
-
Sleep Industry Catalyst
Há 6 dias
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAbout Emma We are a leading global sleep brand, pushing the boundaries of technology to transform the world of sleep. Our team is highly ambitious and hard-working, focused on driving growth and setting ambitious goals.Your Role As a Trade Marketing Manager, you will help make our products stand out in B2B retail stores and online across Europe. You will...
-
Operational Excellence Manager
Há 5 dias
Lisboa, Lisboa, Portugal Emma Sleep Gmbh Tempo inteiroAbout UsWe are Emma – The Sleep Company. Created in 2013, we have grown into the world's largest D2C sleep brand, available in over 30 countries. We're committed to delivering exceptional sleep experiences and pushing the boundaries of innovation.
-
Senior Process Excellence Leader
Há 4 dias
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroWe are Emma, the world's largest D2C sleep brand. Our mission is to transform the world of sleep by pushing the boundaries of technology and innovation.About this RoleWe are seeking a highly ambitious and results-driven Senior Process Excellence Manager to join our team in Lisbon. As a key member of our Operations team, you will be responsible for designing...
-
Senior Recruiter
1 dia atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroSenior Recruiter OpportunityWe are looking for a senior recruiter to join our team at Emma, a leading sleep brand. As a senior recruiter, you will be responsible for sourcing and attracting top talent across the globe, developing out-of-the-box ideas to improve sourcing, recruiting strategies, and overall hiring effectiveness.About Us:We are a community of...
-
Customer Excellence Performance Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Emma Sleep Gmbh Tempo inteiroReady to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your...