Technical SAP Basis Support Specialist
Há 2 dias
About Xelerate.tech
Xelerate.tech is a software company passionate about technology and people. We deliver high-quality software products through highly performant teams.
Job Description:
We are seeking a Technical SAP Basis Support Specialist to join our team. This role requires a strong service orientation, as well as the ability to independently manage and resolve technical issues within SAP Basis Administration in Level 1 Support.
Your Key Responsibilities:
Ticket Handling and Customer Support: Handle and independently resolve incoming customer inquiries and incident reports. Supporting Level 2 and Level 3 staff to enhance efficiency within the support organization.
Pre-qualifying requests by gathering all necessary information, ensuring Level 2 and Level 3 colleagues can directly address issues without needing additional details from the customer.
Monitoring open tickets to ensure compliance with service level agreements.
SAP Basis Administration in Level 1 Support: Managing and resolving basic SAP Basis tickets. Catch & Dispatch tickets and precise forwarding to the correct stakeholders or teams as required. Performing standard tasks such as system monitoring, log file analysis, dump analysis, and user management.
Required Skills and Qualifications:
You will need to have knowledge of SAP Skills: SAP Basis, SAP ERP, SAP S/4HANA. Specific Tasks include job scheduling, printer and output management, certificate management, iDoc handling, and user management. Additionally, you should have Technical Abilities: Log file analysis, dump analysis, system monitoring. Performance Analysis: Basic skills in performance analysis. Database Administration: Familiarity with HANA, Sybase, MSSQL, MaxDB, Oracle. System Analysis and Optimization: Interpreting EarlyWatch Alerts (EWA) and implementing recommendations. Preferred Knowledge includes SAP Enterprise Cloud Service: Management of SAP RISE Systems (Service Requests, Change & Incident Management). Compliance: Change and Request Management in compliant environments (e.g., medical & pharmacy branch).
Key Competencies:
A structured work approach and analytical problem-solving skills. Strong communication skills with an ability to gather and convey precise information. Experience with ITIL processes and service desk management, particularly in Jira Service Management. Good to excellent English skills, both written and spoken.
Salary and Benefits:
This is a highly attractive salary and benefits package. You will also enjoy a remote-friendly environment and great work-life balance. As part of our team, you will be expected to contribute to a company that values commitment, quality, and continuous improvement.
What You Can Expect:
As a member of our team, you can expect international career opportunities, individual development, and a focus on professional growth. Our culture prioritizes collaboration, innovation, and teamwork.
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