Operations Strategy Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

At Indie Campers, we're on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and high-quality road trips at affordable prices.

We've welcomed over 300,000 travelers from 169 countries, with over one million nights rented through our travel platform. Our comprehensive and expanding array of road trip possibilities includes short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

We're growing our team and looking for a talented Operations Strategy Specialist to join our Lisbon HQ. As a key member of our Operations Strategy team, you'll be responsible for collecting, analyzing, and leveraging customer information and feedback to drive continuous improvement initiatives.

**Key Responsibilities:**

  • Develop and implement strategies for collecting customer feedback and data through various channels.
  • Analyze customer feedback to identify trends, pain points, and areas for improvement.
  • Collaborate with cross-functional teams to develop and execute action plans based on customer insights.
  • Monitor and evaluate the effectiveness of customer experience initiatives and make recommendations for adjustments as needed.
  • Create and maintain a customer feedback database to track and manage customer information and feedback.

**Requirements:**

  • Master's degree in Business Management, Engineering, or a related field.
  • Minimum 3-5 years of experience in strategic consulting, customer experience, preferably within the transportation or rental industry.
  • Strong analytical skills with the ability to interpret customer data and feedback.
  • Proven experience in developing and implementing customer feedback strategies.

**What We Offer:**

  • A dynamic and fast-paced work environment.
  • The opportunity to work with a talented team of professionals.
  • A competitive salary and benefits package.

**How to Apply:**

If you're a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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