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Front Desk Lead

1 semana atrás

Lisboa, Lisboa, Portugal The Central House Tempo inteiro
Job Title: Front Desk Lead

About The Central House:
The Central House is a leading Spanish hostel chain known for creating vibrant, social, and unique experiences for travelers worldwide. We are committed to delivering exceptional guest experiences and fostering a positive working environment.

Job Description:
We are seeking an experienced Front Desk Lead to join our team at our Lisbon hostel. As a key member of our reception team, you will be responsible for ensuring smooth operations and providing outstanding customer service.

Key Responsibilities:
- Provide exceptional customer service to ensure every guest feels welcomed and valued
- Handle guest complaints and resolve issues promptly to maintain satisfaction
- Manage front desk operations, including handling cash transactions and maintaining accurate records

Team Leadership & Staff Development:
- Train and mentor the front desk team to deliver top-notch service
- Plan and organize shifts, schedules, and vacation planning for the team
- Promote a positive and collaborative working environment

Reputation & Partnerships:
- Respond to online guest reviews and maintain our strong reputation in the industry
- Establish partnerships with companies and event organizers to boost business

General Operations & Maintenance:
- Coordinate with housekeeping and maintenance teams to ensure room readiness and cleanliness
- Monitor and control stock levels of reception and operational supplies
- Ensure compliance with company policies and industry regulations

Requirements:
- Degree in Tourism, Hospitality Management, or relevant experience in accommodation management
- Minimum 1 year of experience in a similar role (hostel/hotel experience preferred)
- Proficiency in Microsoft Office (Word, Outlook, PowerPoint)
- Fluency in English is essential; additional languages are a plus
- Knowledge of MEWS PMS is highly valued
- Ability to start immediately

What You Bring to the Table:
A team player with strong leadership and organizational skills, a passion for customer service, a proactive problem-solving mindset with excellent communication skills, a love for travel, social environments, and cultural diversity, a positive attitude, and a willingness to learn, grow, and have fun.