Customer Care Advisor in Lisbon

4 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Role

We are seeking a highly skilled and motivated Customer Care Advisor to join our team in Lisbon. As a Customer Care Advisor, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain a deep understanding of our products and services to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and key performance indicators (KPIs)
Requirements
  • Native level of French and at least a B2 level of English
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable and skillful at communicating with people
  • Having a drive for excellence and professionalism
  • Being a real team player and committed to your work
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Having a valid Portuguese work permit (required)
What We Offer
  • Type of contract: a long-term fixed term contract, renewable every year
  • Working hours: full time (40h/week)
  • Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule

Salary conditions (*) – 2 options:

  • Including free accommodation (shared flat, all bills included): 1040€ gross/month
  • Excluding accommodation: 1240€ gross/month

(*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

For international candidates:

  • Reimbursement of your initial flight expenses after 9 months
  • Airport pick up
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Help in paperwork, opening bank account, etc. upon your arrival
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Real career opportunities in different career paths


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