Fashion Customer Advisor for PVH Corp in Lisbon, Portugal
3 semanas atrás
Job Title: Fashion Customer Advisor for PVH Corp in Lisbon, Portugal
About the Role:
We are seeking a highly motivated and enthusiastic Fashion Customer Advisor to join our team in Lisbon, Portugal. As a Fashion Customer Advisor, you will be responsible for providing exceptional customer service to our clients, answering their questions and concerns, and resolving any issues that may arise.
Key Responsibilities:
- Provide excellent customer service to clients via phone, email, and social media
- Answer questions and provide troubleshooting regarding products, orders, payment methods, and shipping
- Transform online credit simulations into completed files
- Handle calls for prospects and clients
- Be in contact with other departments and redirect related cases and issues to responsible departments
Requirements:
- A native level of German and a good level of English
- Enthusiasm about fashion and trends
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skilled at communicating with people
- Being energetic, innovative, and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid Portuguese work permit (required)
What We Offer:
- Type of contract: yearly or 6 months contract, renewable
- Working hours: full-time or part-time options on rotating shifts (depending on the project)
- Salary conditions: Including free accommodation (shared flat, all bills included): 950€ – 1.000€ gross/month (based on level of experience); Excluding accommodation: 1.300 – 1.400€ gross/month (based on level of experience)
- For international candidates: Reimbursement of your initial flight, Airport pick up, Yearly two-way flight ticket back to your home country (within the EU), Help in paperwork, opening bank account, etc. upon your arrival, Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company
About Us:
We are a multinational organization acknowledged as one of the best sales and customer service solutions provider companies in the world. We take care of our employees from their career development, language skills, and accommodation to their social integration. Our team includes talents from more than 80 nationalities all over the world.
Living in Lisbon:
Lisbon is a colourful city with a rich cultural history. You will find a large English-speaking local community and international environment. The city offers a warm climate all year and a sunny beach life next to the Atlantic. You will have the opportunity to experience a unique blend of traditional and modern culture, with a vibrant nightlife and a wide range of cultural events and festivals.
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