Customer Service Representative for PVH

3 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Your Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant for PVH. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their queries are resolved efficiently and effectively.

About PVH

PVH is a leading global apparel company that owns some of the world's most recognized fashion brands, including Calvin Klein, Tommy Hilfiger, and Van Heusen. With a presence in over 40 countries and a portfolio of over 400 brands, PVH is a dynamic and fast-paced environment that offers opportunities for growth and development.

Responsibilities
  • Provide exceptional customer service through phone, email, and chat support
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with the customer service team to achieve sales and customer satisfaction targets
  • Identify and process orders that may be fraudulent
  • Provide information regarding shipping and delivery
  • Offer advice and guidance to customers on our products and services
Requirements
  • Native written and verbal communication skills in Italian
  • Good level of English, written and spoken
  • Social media responsiveness, including tracking and responding to customer comments
  • Ability to ensure positive delivery of messages to our customers
  • Ability to create upsell and cross-sell opportunities
  • Ability to manage in an efficient way several emails
  • Problem-solving skills
  • Good argumentation skills
Offer

We offer a competitive salary and benefits package, including health insurance, a stable work environment, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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