Customer Service Representative for PVH
3 semanas atrás
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant for PVH. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their queries are resolved efficiently and effectively.
About PVHPVH is a leading global apparel company that owns some of the world's most recognized fashion brands, including Calvin Klein, Tommy Hilfiger, and Van Heusen. With a presence in over 40 countries and a portfolio of over 400 brands, PVH is a dynamic and fast-paced environment that offers opportunities for growth and development.
Responsibilities- Provide exceptional customer service through phone, email, and chat support
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with the customer service team to achieve sales and customer satisfaction targets
- Identify and process orders that may be fraudulent
- Provide information regarding shipping and delivery
- Offer advice and guidance to customers on our products and services
- Native written and verbal communication skills in Italian
- Good level of English, written and spoken
- Social media responsiveness, including tracking and responding to customer comments
- Ability to ensure positive delivery of messages to our customers
- Ability to create upsell and cross-sell opportunities
- Ability to manage in an efficient way several emails
- Problem-solving skills
- Good argumentation skills
We offer a competitive salary and benefits package, including health insurance, a stable work environment, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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