Customer Service Representative for Fashion Retail
3 semanas atrás
At Teleperformance Portugal, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for Fashion Retail. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met, and providing a positive experience.
Key Responsibilities:- Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Assist customers with their orders, including processing returns, exchanges, and refunds.
- Collaborate with internal teams to resolve complex customer issues and provide solutions.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
- Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Native written and verbal communication skills in German.
- Good level of English, written and spoken.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving skills and ability to think critically.
- Excellent communication and interpersonal skills.
- Opportunity to work with a leading multinational company in a dynamic and multicultural environment.
- Stable work and career progression opportunities.
- Long-term development opportunities and training programs.
- Respectful and inclusive work environment.
- Flexibility and work-life balance.
- Health insurance and other benefits.
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