Customer Service Representative for Fashion Retail

3 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Job Title: Customer Service for PVH

At Teleperformance Portugal, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for Fashion Retail. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met, and providing a positive experience.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Assist customers with their orders, including processing returns, exchanges, and refunds.
  • Collaborate with internal teams to resolve complex customer issues and provide solutions.
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
  • Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
Requirements:
  • Native written and verbal communication skills in German.
  • Good level of English, written and spoken.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and ability to think critically.
  • Excellent communication and interpersonal skills.
What We Offer:
  • Opportunity to work with a leading multinational company in a dynamic and multicultural environment.
  • Stable work and career progression opportunities.
  • Long-term development opportunities and training programs.
  • Respectful and inclusive work environment.
  • Flexibility and work-life balance.
  • Health insurance and other benefits.


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