Customer Service Representative for Fashion Retail
3 semanas atrás
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in the fashion retail industry. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive customer experience.
Key Responsibilities- Provide excellent customer service through phone, email, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with internal teams to resolve customer complaints and issues
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Meet or exceed customer satisfaction targets and quality standards
- Native written and verbal communication skills in German
- Good level of English, written and spoken
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Excellent work opportunity in a leading multinational company
- International career in a multicultural environment
- Possibility of cooperation with leaders in various industries
- Stable work and career progression
- Long-term development opportunities
- Respectful and inclusive environment
- A wealth of opportunities to progress and move business areas projects
- Flexibility & Work/life balance
- Health Insurance since day one in the company
- Possibility to live in one of our apartments
- Initial flight expenses refund
- Annually complementary return flight to your home country (within Europe)
- Free Portuguese language courses, sport activities and organized events
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