Customer Service Representative for PVH

3 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant for PVH. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their queries are resolved efficiently and effectively.

Responsibilities
  • Provide timely and accurate responses to customer inquiries, both via phone and written support
  • Assist customers with their orders, fashion advice, and other queries
  • Maintain high-quality service standards to achieve team targets
  • Identify and process potential fraudulent orders
  • Provide information on shipping and delivery
  • Offer expert advice to customers, including updated help guides and personalized support
Requirements
  • Native written and verbal communication skills in Italian
  • Good level of English, written and spoken
  • Social media responsiveness, including tracking and responding to customer comments
  • Ability to ensure positive delivery of messages to our customers
  • Ability to create upsell and cross-sell opportunities
  • Ability to manage multiple emails efficiently
  • Problem-solving skills
  • Good argumentation skills
About Us

Teleperformance Portugal is a leading multinational company that provides exceptional customer service solutions. With over 12,000 employees from 111 nationalities, we offer a multicultural and dynamic work environment. We are committed to delivering high-quality service to our clients and their customers.

What We Offer
  • Excellent work opportunity in a leading multinational company
  • International career in a multicultural environment
  • Stable work and career progression
  • Long-term development opportunities
  • Health Insurance since day one in the company
  • Initial flight expenses refund
  • Annually complementary return flight to your home country (within Europe)
  • Free healthy meals in the cafeterias
  • Free Portuguese language courses, sport activities, and organized events


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