Customer Service Representative for PVH
3 semanas atrás
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant for PVH. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their queries are resolved efficiently and effectively.
Responsibilities- Provide timely and accurate responses to customer inquiries, both via phone and written support
- Assist customers with their orders, fashion advice, and other queries
- Maintain high-quality service standards to achieve team targets
- Identify and process potential fraudulent orders
- Provide information on shipping and delivery
- Offer expert advice to customers, including updated help guides and personalized support
- Native written and verbal communication skills in Italian
- Good level of English, written and spoken
- Social media responsiveness, including tracking and responding to customer comments
- Ability to ensure positive delivery of messages to our customers
- Ability to create upsell and cross-sell opportunities
- Ability to manage multiple emails efficiently
- Problem-solving skills
- Good argumentation skills
Teleperformance Portugal is a leading multinational company that provides exceptional customer service solutions. With over 12,000 employees from 111 nationalities, we offer a multicultural and dynamic work environment. We are committed to delivering high-quality service to our clients and their customers.
What We Offer- Excellent work opportunity in a leading multinational company
- International career in a multicultural environment
- Stable work and career progression
- Long-term development opportunities
- Health Insurance since day one in the company
- Initial flight expenses refund
- Annually complementary return flight to your home country (within Europe)
- Free healthy meals in the cafeterias
- Free Portuguese language courses, sport activities, and organized events
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