Collections Specialist with Dutch Language Expertise
3 semanas atrás
We are seeking a highly skilled Collections Specialist with Dutch language expertise to join our dynamic team in Bratislava, Slovakia. As a key member of our international collections team, you will be responsible for handling collections management for assigned branches, mainly through outgoing calls to customers before and after the due date of the invoice, combined with reminder emails and dunning letters on a timely manner.
Key responsibilities include determining reasons of non-payment from customer side, properly codifying these reasons in the respective IT tools used for cash collections purposes, analyzing repeating reasons, and proposing remediation actions. You will also register customers' disputes on IT tools with appropriate codes for the assigned portfolio of customers and submit disputes to respective resolution owner and coordination for timely resolution.
Additionally, you will handle inbound calls from respective segments of customers, process customers' refunds to customers in case of overpayments and other customer claims, and support Cash Application teams by contacting assigned customers and clarifying allocation details for received cash as well as credit notes issued.
Requirements include 2 years collections experience/customer service/sales, Dutch at C1 level, and English at C1 level. Enthusiastic, cooperative, and positive attitude, flexible and able to adjust communication style regarding work with different audience, and MS-Office knowledge, especially Excel are also required.
We offer a competitive salary, company benefits, a €3000 sign-on bonus, and financial support towards the cost of your housing (for those relocating to Bratislava) subject to policy T&C's. You will also have opportunities to develop your credit management and finance analysis skills, learn the specifics of air conditioning business, and partner with sales team on business development.
Our team is a partnership of finance professionals maintaining a high level of corporate culture and forming partnership relationships with colleagues from sales and operations teams. We offer a regularly monthly bonus after your first six months, meal vouchers, a recreation allowance, and retail discounts. Our flexible benefits program will allow you to customize benefits from a selection of 3500 products and services such as gym membership, medical cover, a multi-sports card, and many more.
We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.
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