Client Success Coordinator

Há 5 dias


Lisboa, Lisboa, Portugal Keller Executive Search Tempo inteiro
Job Overview:

This role is a dynamic, client-focused, and analytically-minded position that drives operational excellence in our growing organization. The position combines support, partnership development with significant opportunities for growth.

Key Responsibilities:
  • Lead Management & Communication: Handle inbound emails from leads promptly and professionally, engage with potential clients to understand their needs and align them with our solutions.
  • Operational Support: Collaborate with the operations team to ensure seamless workflow, assist in process improvement initiatives to enhance efficiency.
  • Customer Success Monitoring: Track and analyze customer success metrics, assess customer satisfaction and gather feedback to identify areas for improvement.
  • Sales Process Analysis: Review sales call recordings and videos to evaluate performance, provide constructive feedback to the sales team and management to optimize sales techniques.
  • Partnership Development: Identify and establish partnerships with other recruitment companies, collaborate with partners to expand our reach and enhance service offerings.

Requirements:

  • Outgoing Personality: An extroverted individual who excels in building relationships.
  • Highly Intelligent: Quick learner with the ability to understand complex concepts.
  • Tech-Savvy: Proficient with modern software tools and quick to adapt to new technologies.
  • Excellent Communicator: Strong verbal and written communication skills.
  • Proactive & Solution-Oriented: Ability to identify issues independently and implement effective solutions.


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