Client Success Coordinator
Há 6 dias
Role Overview
The Customer Service Representative will serve as the primary point of contact for shipping customers, providing tailored support and guidance to ensure their success. This role requires a strong customer focus, excellent communication skills, and the ability to thrive in a fast-paced environment.
Key Performance Indicators
- Customer satisfaction ratings above industry average.
- Timely resolution of customer inquiries and issues.
- Identification and implementation of opportunities to enhance customer engagement and loyalty.
Skills and Qualifications
To excel in this role, you should have:
- A minimum of 1 year of experience in customer-facing roles, preferably in the shipping or logistics industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Familiarity with data-driven solutions and a willingness to learn and adapt.
Benefits
OceanScore offers a range of benefits, including health insurance, retirement plans, and paid time off. We also provide opportunities for professional growth and development, including training programs and career advancement opportunities.
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