Strategic Process Architect for Commercial Excellence

Há 2 dias


Braga, Braga, Portugal Phiture Tempo inteiro

At Phiture, we are seeking a highly skilled Strategic Process Architect for Commercial Excellence to drive the standardization and optimization of customer-facing processes.

About the Role:

We are looking for an experienced professional with deep understanding and expertise in customer engagement, sales, marketing, or customer service processes. Your focus will be on creating seamless customer journeys and improving processes such as lead management and order-to-cash.

Your Key Responsibilities:

  • Develop and implement strategies for E2E commercial process optimization
  • Establish governance structures to ensure consistent and effective execution of commercial processes globally
  • Define and integrate CRM systems and tools to streamline customer-facing processes
  • Partner with Master Data team to maintain high-quality commercial master data
  • Drive change management initiatives to foster stakeholder alignment and adoption of commercial process improvements

About Us:

We are a company committed to fostering a diverse organization and culture where people from different backgrounds can thrive and grow professionally. As a Strategic Process Architect for Commercial Excellence, you will have career development opportunities, collaborate with a talented team, and elevate your skills in an international setting.

Requirements:

  • Expertise in customer engagement, sales, marketing, and customer service processes
  • Experience in governance framework establishment and ensuring regulatory compliance
  • Strong understanding of ERP, CRM systems, and commercial analytics tools (e.g., S4 Hana, SAP ECC, C4C)
  • Proven experience in optimizing revenue-driving processes
  • Excellent communication skills and a customer-focused mindset

About the Opportunity:

This role offers an estimated salary range of $120,000 - $180,000 annually, depending on location and experience. If you are a dynamic individual with strong analytical skills and a passion for driving business excellence, we encourage you to apply.



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