Strategic Process Architect for Commercial Excellence

Há 7 dias


Braga, Braga, Portugal Nkt Cables-China Tempo inteiro

**About the Role:**
We are seeking a highly skilled Strategic Process Architect for Commercial Excellence to lead the end-to-end standardization and optimization of customer-facing processes across sales, marketing, and customer service. As a key member of our team, you will play a pivotal role in enhancing customer engagement and satisfaction.

Key Responsibilities:
- Lead the E2E standardization and optimization of commercial processes, including sales, marketing, and customer service.
- Develop seamless customer journeys and improve processes such as lead management and order-to-cash.
- Ensure alignment between commercial operations and NKT's broader business objectives.

What We Offer:
NKT offers a competitive salary of **$120,000 - $180,000** per annum, based on experience and qualifications. Additionally, we provide opportunities for career growth, collaboration with a diverse team, and professional development in an international setting.

Requirements:
- A deep understanding and expertise in customer engagement, sales, marketing, or customer service processes.
- Strong change management skills and experience optimizing revenue-driving processes.
- Excellent communication skills and a customer-focused mindset are essential.
- Experience in governance framework establishment and ensuring regulatory compliance.
- Strong understanding of ERP, CRM systems, and commercial analytics tools (e.g., S4 Hana, SAP ECC, C4C, or similar).

About Us:
NKT is committed to fostering a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work.



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