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Italian E-commerce Support Specialist
1 semana atrás
About the Role:
We are seeking a highly skilled Italian native or fluent professional to join our team as an Italian E-commerce Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in Italy.
Key Responsibilities:
- Manage customer inquiries and resolve issues efficiently and effectively.
- Identify and escalate critical cases to ensure timely resolution.
- Collaborate with cross-functional teams to improve processes and enhance customer experience.
- Develop long-term relationships with sellers and provide guidance on e-commerce best practices.
- Participate in ad-hoc projects and initiatives as needed.
Requirements:
- Native or proficient level of Italian (C2)
- Intermediate level of English (at least B2)
- Ability to adapt to software systems
- Analytical and problem-solving skills
- EU citizenship or valid work permit for Portugal
About Us:
We are a leading destination for short-form mobile video, inspiring creativity and bringing joy to our users. Our company culture values associate experiences, offering competitive wages, relocation packages, and opportunities for growth and development.
What We Offer:
- Competitive wages
- Relocation package
- Paid professional training
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives
