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Customer Support Representative
1 semana atrás
About the Role
The Customer Support Representative is a customer-facing professional who will support Nitro customers and enrich their experience by providing technical guidance, troubleshooting issues, assisting in software deployments and developing creative solutions.
This role requires strong communication skills, both written and verbal, with excellent attention to detail and the ability to articulate complex technical and business solutions to both technical and non-technical stakeholders. The ideal candidate will have a bachelor's degree in IT or CS, or equivalent work experience, and a minimum of 2+ years of IT or technical support experience with enterprise software.
Key Responsibilities:
- Providing exceptional support to customers seeking assistance with product questions or issues.
- Working with escalated support cases, following up on any raised issues with our engineering team to ensure timely closure and successful resolution.
- Performing net-meetings and live troubleshooting to quickly resolve urgent and impactful issues.
- Exceeding customer satisfaction criteria, efficiency, and all assigned SLA metrics, resolution targets.
Why This Role Matters:
Nitro is looking for talented individuals who are passionate about delivering exceptional customer experiences. As a Customer Support Representative, you will play a critical role in helping us achieve this goal. If you have a strong desire to learn and grow with a global SaaS leader, we encourage you to apply.
