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International Customer Support Agent
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This is an exciting opportunity to join a dynamic and growing company as a customer support agent. Our client is committed to providing exceptional customer service and offers a range of benefits, including private health insurance, airport pick-up, and reimbursement of flight expenses.
Responsibilities- Answer inbound calls and customer inquiries;
- Provide support and direction to customers, resolving customer service issues in a timely and empathetic manner;
- Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Troubleshoot using open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions;
- Fluency in Norwegian (C2 Level or Native);
- Good knowledge of English (B1 level);
- Typing Speed: 20 words per minute;
- Availability to work in rotating shifts;
- Previous experience or contact with clients;
- Good listening and empathy skills;
- Team spirit and flexibility.
