Support Agent for International Clients

1 dia atrás


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

We are seeking a highly skilled international customer support agent to join our team in Lisbon, Portugal.

About the Opportunity

This is a fantastic chance to work with a leading BPO company and contribute to the success of our clients worldwide. As an international customer support agent, you will be responsible for handling customer inquiries, resolving issues, and maintaining accurate records in multiple languages.

Main Responsibilities
  • Handle incoming customer calls and respond to inquiries with professionalism and courtesy;
  • Respond to customer emails and chats in a timely and effective manner;
  • Collect and maintain accurate data on customer interactions and feedback;
  • Utilize problem-solving skills and available resources to resolve customer complaints;
  • Communicate complex information clearly and concisely;
  • Fluent in Portuguese (C1/C2 level or native);
  • Proficient in English (B2 level);
  • Familiarity with typing (25 words per minute);
  • Flexibility to work rotating shifts;
  • Prior experience in customer-facing roles preferred but not required;
  • Excellent interpersonal and communication skills;
  • Able to work effectively in a team environment;
  • Comprehensive private health insurance provided after six months of employment.
Why Join Us?

At GrabJobs, we believe in creating a positive and inclusive work environment that supports the growth and development of our employees. We offer competitive compensation packages, opportunities for career advancement, and a dynamic work environment that fosters collaboration and innovation. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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