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Website Solutions Support Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
About the Role

We are looking for a highly skilled Website Solutions Support Specialist to join our team in Lisbon. In this role, you will be responsible for providing exceptional support to customers via various channels, ensuring a seamless and positive experience.

Responsibilities:
  • Provide technical support for website solutions, troubleshooting issues and delivering effective solutions.
  • Act as a liaison between customers and internal teams, escalating and resolving complex cases efficiently.
  • Collaborate with colleagues to identify areas for improvement and implement process enhancements.
Requirements

To succeed in this role, you will need:

  • A minimum of 6 months of experience in customer service, tech support, or a similar field.
  • Proficiency in German (C1) and English (B2).
  • A proven track record of delivering excellent customer experiences.
  • The ability to work in a fast-paced environment, adapting to changing priorities and deadlines.
Benefits

We offer a range of benefits to support your growth and well-being:

  • Competitive compensation package.
  • A performance-based bonus scheme.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.