Technical Support Specialist

Há 4 dias

Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

Job Overview

We are seeking a dynamic Dutch-speaking Technical Support Specialist to join our remote team. This role provides an opportunity to assist Dutch-speaking customers in the website technical solutions sector.

Key Responsibilities

  • Customer Support: Provide excellent support to Dutch-speaking clients via phone, email, and chat, resolving website-related technical issues.
  • Troubleshooting: Troubleshoot and offer solutions for website setup, configuration, and performance problems.
  • Customer Interaction: Assist customers in navigating and using website tools to solve issues effectively.
  • Documentation: Record all customer interactions and issues in the CRM system for proper documentation and follow-up.
  • Issue Resolution: Resolve customer concerns promptly and professionally to ensure satisfaction.
  • Process Improvement: Follow established procedures to troubleshoot, escalate, or resolve issues efficiently.
  • Escalation: Escalate more complex technical issues to appropriate teams or higher support levels.
  • Feedback: Provide feedback to management on recurring issues or opportunities for improvement.
  • Ownership: Take ownership of customer issues, ensuring timely resolution and follow-up as necessary.
  • Confidentiality: Maintain confidentiality and adhere to data protection regulations when handling customer information.
  • Team Collaboration: Collaborate with team members to improve processes and enhance the customer experience.
  • Critical Thinking: Stay composed and manage customer expectations effectively in high-pressure situations.
  • Ongoing Support: Provide continued support for website-related queries, helping customers maximize their use of services.

Requirements

  • Language Proficiency: Fluent in Dutch (C2 level required) and intermediate proficiency in English (B2 level or higher preferred).
  • Technical Aptitude: Strong technical aptitude and eagerness to learn about website solutions and technical issues.
  • Communication Skills: Excellent communication skills (both written and verbal) with a customer-centric approach.
  • Problem-Solving Skills: Strong problem-solving skills, able to analyze and resolve technical issues quickly.
  • Independence: Ability to work independently and maintain high service standards while working remotely.
  • Multitasking: Capable of managing multiple inquiries and tasks in a fast-paced environment.
  • Attention to Detail: High attention to detail, even when performing repetitive tasks.
  • Flexibility: Comfortable working flexible hours, including night shifts and weekends.
  • EU Residency: EU ID required for employment in Portugal; residence card required for non-EU nationals.

Benefits

  • Health Insurance: Comprehensive health insurance coverage from day one.
  • Career Development: Career development opportunities within a fast-growing company.
  • Daily Meal Allowance: Daily meal allowance.
  • Transport Allowance: Monthly transport allowance to assist with commuting or transportation.
  • Work-Life Balance: Work-from-home flexibility for a better work-life balance.
  • Company Equipment: Company-provided equipment (laptop, software, and tools) for efficient remote work.
  • Collaborative Environment: Collaborative work environment focused on teamwork and professional success.

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