AI-Powered Customer Support Expert

1 semana atrás


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
About the Role

We are seeking a highly skilled customer support expert to join our team at Token Metrics. In this role, you will be responsible for providing exceptional customer service and ensuring customer satisfaction.

Your primary objectives will be to maintain a positive, empathetic, and professional attitude toward customers at all times and respond to comments and community member queries in a timely manner.

  • Maintaining a positive attitude toward customers
  • Responding to comments and community member queries
Key Responsibilities

As a customer support expert, your responsibilities will include:

  • Maintaining a positive attitude toward customers
  • Responding to comments and community member queries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
Requirements

To succeed in this role, you will need:

  • Familiarity with CRM systems, preferably Intercom
  • Ability to navigate community management tools like Telegram and Discord
  • Customer orientation and ability to adapt/respond to different types of customers
  • Excellent communication and presentation skills


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