Customer Service Representative for International Travel Destinations

Há 5 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

**Travel Industry Opportunity**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for International Travel Destinations.

As a key member of our travel industry team, you will be responsible for providing exceptional customer service and support to travelers, travel managers, and travel coordinators, ensuring a seamless and efficient travel experience.

You will greet and converse with clients' customers in a courteous, friendly, and professional manner, turning customer inquiries into sales using appropriate selling techniques to meet revenue and close rate goals.

**Key Responsibilities**

  • Provide exceptional customer service and support to travelers, travel managers, and travel coordinators;
  • Turn customer inquiries into sales using appropriate selling techniques to meet revenue and close rate goals;
  • Research travel rates, destinations, options, and packages, accurately provide information and answer general travel and site-related questions;
  • Track and report call types and service issues;
  • Maintain accurate records and reports as required.

**Requirements**

  • Fluent written and verbal communication skills in German;
  • Good level of written and verbal communication skills in English (minimum B2);
  • High School Diploma or higher (preferred);
  • Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;
  • Previous call center experience in sales and/or customer service capacity;
  • Strong web-based navigation skills;
  • Flexible and quick learner, able to adapt continuously.

**What We Offer**

  • International career in a multicultural environment;
  • Training and familiarization phase;
  • Investment in training and personal development;
  • Respectful and inclusive environment;
  • A wealth of opportunities to progress and move business areas projects;
  • Flexibility & Work/life balance;
  • Opportunity to grow in a dynamic leading multinational company;
  • Accommodation in a Teleperformance apartment;
  • Refund of initial flight expenses;
  • Annually complementary return flight to your home country (within Europe);
  • Health Insurance since day one in the company;
  • Free company events and activities.

Join us at Teleperformance Portugal and become part of a dynamic team dedicated to delivering exceptional customer service and support



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