Customer Service Representative

Há 1 mês

Lisboa, Lisboa, Portugal Ttec Tempo inteiro
Job Description

Are you passionate about delivering exceptional customer experiences? As a French-English Customer Service Representative, you'll be the face of Ttec, making a real difference in people's lives. We're looking for a talented individual to join our hybrid team, working in Sofia, Bulgaria.

Key Responsibilities:

  • Answer incoming communications from customers in a timely and professional manner.
  • Connect and resolve order-related issues with customers using both written communication and voice channels.
  • Stay up to date and learn about the latest technology to provide innovative solutions.

Requirements:

  • 6 months or more of related customer service experience in retail, contact center, customer electronics, or similar fields.
  • Effective written communication skills, including grammar and spelling in French-English.
  • A team player with a desire to help solve issues, come up with solutions, and keep organized in your work.

What We Offer:

  • Leadership who support your career and professional development.
  • An inclusive culture and community-minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values, experiential training, and access to thousands of free training and development courses.

Relocation Assistance: We offer relocation assistance to help you settle in Sofia, Bulgaria.

About Ttec: Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Ttec is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Ttec embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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