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Polish Language Program Manager
2 semanas atrás
**Company Overview**
Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With over 125,000 people across 30+ countries, we are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
**Job Description**
We are inviting applications for the role of the Sales Program Specialist – Process Associate – Polish – Hybrid Lisbon. As a member of our Strategic Sales team, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption.
The ideal candidate will have strong interpersonal skills, verbal and written communication skills. You will provide support through various channels, including online chat, emails, instant messaging, and phone calls. You will collect advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address advertiser's business needs.
You will act as a point of contact to provide consultative support on agencies and advertisers accounts. You will drive advertiser communications and technical issue resolution, aiming to achieve a high level of customer satisfaction. You will educate advertisers on product usage, troubleshoot and resolve complex cases.
You will complete the required tasks within the agreed turnaround times and standards of quality. You will have good language requirements and complete and pass all required training provided by the client.
**Benefits**
- Attractive salary
- Stable job offers - employment contract
- Work in a multicultural and diverse environment with employees from over 30 countries
