Order Management Specialist
2 semanas atrás
Job Summary: We're seeking a highly motivated and detail-oriented Order Management Specialist to join our Global Order Management Team at Bose. As a key member of our team, you will be responsible for managing consumer orders in a fast-paced environment, ensuring excellent attention to detail and communication skills. You will collaborate with our team to provide our customers and supported organizations with the highest level of service possible, while maintaining efficiency and driving continuous improvement.
Key Responsibilities:
- Manage external and internal B2C and B2B orders with accuracy and efficiency.
- Provide data analysis around customer KPIs to inform business decisions.
- Leverage system solutions and process refinement to increase automation of standard processes.
- Drive continuous improvement to maximize efficiency in processes and reduce the cost of managing orders to customers.
- Perform key tasks according to service levels and communicate risks to participate in mitigation plans.
- Proactively identify blockers and customer impacts to resolve obstacles prior to impact.
- Develop and integrate best practices within the team.
Requirements:
- Self-motivated and self-starter with ability to work independently.
- Strong analytical skills.
- Ability to manage multiple priorities and meet deadlines.
- Knowledge of supply chain, distribution, and sales processes.
- Proficiency in Excel, Power BI, and Office.
- Previous experience with SAP, CRM, EDI, or related enterprise software.
- Previous experience with Supply and Demand planning software.
- Bachelor's Degree in Business, Finance, Operations, Supply Chain, or equivalent experience.
- 2+ years of experience in Order Management.
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