Merchant Service Consultant

Há 1 mês


Lisboa, Lisboa, Portugal Trustly Tempo inteiro
About the Role

We are looking for a highly skilled and motivated Merchant Service Specialist to join our international team at Trustly. As a key member of our Merchant Service team, you will play a vital role in delivering exceptional customer experiences to our B2B customers.

Your Responsibilities

* Serve as the first point of contact for our B2B customers, ensuring timely and effective resolution of technical and non-technical issues related to payment transactions.
* Collaborate closely with teams across Trustly, including Consumer Service, NOC (Network Operations Center), AML, Fraud, and Commercial, to ensure seamless communication and issue resolution.
* Utilize technical tools, such as log analysis, API calls, and system configurations, to diagnose and resolve complex payment-related issues.
* Respond promptly and professionally to customer inquiries via email, ensuring a high level of customer satisfaction.
* Work closely with the NOC team to resolve escalated technical issues efficiently and effectively.

Requirements

* 2-3 years of experience in the payments or fintech industry, with a background in B2B support, payment gateway integrations, and troubleshooting.
* Excellent communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team.
* Strong analytical skills, with the ability to analyze complex technical issues and provide effective solutions.
* Proficient in English, both spoken and written.
* Ability to work on a shift basis, including evenings, weekends, and holidays.

What We Offer

* A dynamic and supportive work environment, with opportunities for growth and development.
* A competitive salary and benefits package.
* The chance to work with a leading fintech company, shaping the future of payments.

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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