B2B Customer Support Specialist in Athens
4 semanas atrás
We are seeking a highly skilled B2B Customer Support Specialist to join our team in Athens.
As a key member of our customer experience team, you will be responsible for delivering exceptional support to our merchants, ensuring their satisfaction and loyalty.
Your primary focus will be on managing financial transactions, including refunds, manual charges, and payment inquiries. You will also facilitate the onboarding process for new B2B customers and update merchant information in our database.
About the Responsibilities- Manage financial transactions, including refunds, manual charges, and payment inquiries
- Facilitate the onboarding process for new B2B customers
- Update and maintain merchant information in our database
- Strong proficiency in financial transactions and payment processing
- Excellent customer service and communication skills
- Detail-oriented with accuracy in data entry and record-keeping
- Competitive salary: €1450 gross + €145 monthly bonus based on KPIs
- Full-time job, 40 hours a week
- Relocation package with 4 weeks in an Airbnb
- Fully paid training and reimbursement of your flight ticket within the first salary
- Private health insurance with dental care
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