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French Language Customer Advocate Role

1 semana atrás

Lisboa, Lisboa, Portugal Colt Technology Services Group Ltd. Tempo inteiro

Customer Service Excellence

We are seeking a highly skilled French Language Customer Advocate to join our team at Colt Technology Services Group Ltd. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our US-based customers.

About the Role

This is an exciting opportunity for a customer-focused professional to develop their career in a dynamic business environment. You will be responsible for building and maintaining strong relationships with our customers, ensuring seamless communication and service delivery.

Key Responsibilities

The successful candidate will be responsible for:

  • Welcome new customers into the Colt ecosystem, providing them with guidance on how to work effectively with us
  • Collaborating with sales, customers, and delivery teams to ensure smooth delivery processes
  • Taking customer enquiries, resolving issues, or escalating them to the back office resolver group
  • Communicating complex information clearly to diverse customers
  • Providing exceptional written and verbal communication skills
  • Influencing colleagues across the organization to meet customer needs

Requirements

The successful candidate will possess:

  • Fluency in both French and English
  • Excellent communication skills, including written and verbal abilities
  • At least 1-2 years of experience in a customer-facing role
  • Familiarity with networking technologies and products
  • Ability to navigate and respond to changing customer needs

Why Work with Us

Colt offers a rewarding work environment where you can contribute to positive customer experiences, foster business growth, and drive operational harmony within the organization.