Safety Operations Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Iqvia Tempo inteiro

Role Overview
As a member of IQVIA's Safety Operations team, you will play a vital part in the design, build, and execution of end-to-end safety solutions for major pharmaceutical companies. This role will put you at the forefront of Patient Safety, with direct contact with Health Care Professionals and patients. You will perform key medical information call centre services and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas.

Responsibilities
• Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required.
• Process Lifecycle safety operational data, perform data entry for tracking and Lifecycle safety databases, coding medical terminology, generating queries pertinent to the case, performing quality control, driving case closure, coordinating translations.
• Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
• Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members.
• Provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics and challenges.
• Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.
• Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.

Requirements
Bachelor's Degree in a Life Science required. Excellent written and verbal skills in English (min. C1) and Italian language (min. C2/native). Experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) is an asset.


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