Czech Speaking Trust and Safety Operations Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro
About Recruitment Direct

We are seeking a skilled Czech Speaking Trust and Safety Operations Specialist to join our team in Lisbon, Portugal.

Job Summary

The successful candidate will be responsible for evaluating escalated cases, interacting with customers, and conducting outbound calls to gather evidence. They must have excellent customer service skills, maintain knowledge of client services, and make informed decisions based on thorough analysis.

Responsibilities:
  • Evaluate escalated cases to identify potential policy violations or safety concerns.
  • Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
  • Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
  • Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.
Requirements

Candidates must possess C2 Czech and B2 English language proficiency, as well as work permission for Portugal (EU passport or Portuguese residence card). Additionally, they must be willing to work shifts and weekends, and have good general computer skills.

Benefits

The successful candidate can expect a competitive salary of €14,000 - €16,000 per year, plus relocation assistance to Lisbon, Portugal.



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