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Slovak Language Trust and Safety Specialist

2 meses atrás

Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

Job Title: Slovak Language Trust and Safety Specialist

About the Role:

We are seeking a highly skilled Slovak Language Trust and Safety Specialist to join our team at Recruitment Direct. As a key member of our team, you will play a critical role in ensuring the safety and security of our clients.

Key Responsibilities:

  • Evaluate escalated cases to identify potential policy violations or safety concerns.
  • Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
  • Address inquiries and concerns effectively, especially critical safety cases, while demonstrating empathy.
  • Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
  • Provide exceptional service to both riders and drivers by resolving their issues within time limits.
  • Offer appropriate solutions and alternatives and follow up to ensure resolution.
  • Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.
  • Make informed decisions based on thorough analysis and established policies.
  • Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.

Requirements:

  • C2 Slovak and B2 English; candidates must also have work permission for Portugal (EU passport or Portuguese residence card).
  • Willingness to work shifts and weekends is essential.
  • Good general computer skills.
  • Relocation to Lisbon is mandatory.