Czech-Speaking Safety Expert for Mobility Services

Há 13 horas


Lisboa, Lisboa, Portugal Wibit Consulting & Services (Wibitcs) Tempo inteiro

Wibit Consulting & Services (Wibitcs) is seeking a Czech-speaking Trust and Safety Investigator to join our team in Lisbon. This exciting opportunity will allow you to play a critical role in ensuring safety and compliance across our mobility services platform, including vehicle and scooter rentals, car sharing, and food delivery.

Job Summary:

We are looking for a detail-oriented and customer-focused individual with native-level fluency in Czech and strong English proficiency. As a Trust and Safety Investigator, you will be the first line of defense in addressing potential policy violations or safety concerns raised by customers and drivers.

Responsibilities:

  • Review escalated cases and investigate potential policy violations or safety concerns
  • Handle inquiries via phone, helpdesk, and live chat, providing support and empathy, especially during critical safety cases
  • Conduct outbound calls to gather additional information and verify complaints from both riders and drivers
  • Resolve issues with care, address customer complaints, provide solutions, and follow up to ensure complete resolution while maintaining a high level of customer service
  • Stay informed about our services to proactively provide suggestions and efficient support
  • Analyze cases and make decisions based on established guidelines and policies
  • Safeguard customer information by adhering to corporate confidentiality policies

Requirements:

  • Czech language skills: Native-level fluency (C1-C2)
  • English language skills: Strong proficiency (B2)
  • Problem-solving mindset: Ability to make sound decisions based on policies and adapt to dynamic situations
  • Customer focus: Passion for helping others and providing empathetic, effective support
  • Resilience: Ability to handle stressful situations with composure, especially in sensitive or urgent cases
  • Team orientation: Comfortable working in a structured, team-focused environment

Benefits:

  • Paid time off: 22 days of holiday per year
  • Health coverage: Private health insurance
  • Relocation support: Assistance with flight costs, accommodation in Lisbon, and experienced support for relocating colleagues
  • Training and development: Compensated training (50% of the rate during the 15-day onboarding period) and access to free Portuguese classes
  • Travel perks: Yearly flight home sponsored by the company
  • Temporary to permanent contract: Start with a 12-month contract and the opportunity for a permanent role after 2 years

Estimated Salary: €45,000 - €60,000 per annum, depending on experience.



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