Czech Speaking Safety Assurance Specialist
Há 1 mês
As a Trust Safety Investigator with our client, you will play a critical role in ensuring safety and compliance across their mobility services platform. This position is a unique opportunity to join a dynamic team in Lisbon and work for a leading technology company.
Key Responsibilities- Review escalated cases related to policy violations or safety concerns raised by customers and drivers.
- Handle customer inquiries via phone, helpdesk, and live chat, providing support and empathy, especially during critical safety cases.
- Conduct outbound calls to gather additional information and verify complaints from both riders and drivers.
- Address customer complaints, provide solutions, and follow up to ensure complete resolution while maintaining a high level of customer service.
- Stay informed about the company's services to proactively provide suggestions and efficient support.
- Analyze cases and make decisions based on established guidelines and policies.
- Safeguard customer information by adhering to corporate confidentiality policies.
- Native-level fluency in Czech (C1-C2) and strong English proficiency (B2), both oral and written.
- Ability to make sound decisions based on policies and adapt to dynamic situations.
- Passion for helping others and providing empathetic, effective support.
- Ability to handle stressful situations with composure, especially in sensitive or urgent cases.
- Comfortable working in a structured, team-focused environment.
- 22 days of holiday per year.
- Private health insurance to keep you covered.
- Assistance with flight costs, a room in Lisbon, and experienced support for relocating colleagues.
- Compensated training and access to free Portuguese classes.
- Yearly flight home sponsored by the company.
- Temporary to permanent contract with the opportunity for a permanent role after 2 years.
- Fun recreation activities like water sports, soft trekking, and more in a creative and positive team atmosphere.
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Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroAbout Recruitment DirectWe are seeking a skilled Czech Speaking Trust and Safety Operations Specialist to join our team in Lisbon, Portugal.Job SummaryThe successful candidate will be responsible for evaluating escalated cases, interacting with customers, and conducting outbound calls to gather evidence. They must have excellent customer service skills,...
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