Czech Speaking Safety Assurance Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Wibit Consulting & Services (Wibitcs) Tempo inteiro
About the Role

As a Trust Safety Investigator with our client, you will play a critical role in ensuring safety and compliance across their mobility services platform. This position is a unique opportunity to join a dynamic team in Lisbon and work for a leading technology company.

Key Responsibilities
  • Review escalated cases related to policy violations or safety concerns raised by customers and drivers.
  • Handle customer inquiries via phone, helpdesk, and live chat, providing support and empathy, especially during critical safety cases.
  • Conduct outbound calls to gather additional information and verify complaints from both riders and drivers.
  • Address customer complaints, provide solutions, and follow up to ensure complete resolution while maintaining a high level of customer service.
  • Stay informed about the company's services to proactively provide suggestions and efficient support.
  • Analyze cases and make decisions based on established guidelines and policies.
  • Safeguard customer information by adhering to corporate confidentiality policies.
Requirements
  • Native-level fluency in Czech (C1-C2) and strong English proficiency (B2), both oral and written.
  • Ability to make sound decisions based on policies and adapt to dynamic situations.
  • Passion for helping others and providing empathetic, effective support.
  • Ability to handle stressful situations with composure, especially in sensitive or urgent cases.
  • Comfortable working in a structured, team-focused environment.
What We Offer
  • 22 days of holiday per year.
  • Private health insurance to keep you covered.
  • Assistance with flight costs, a room in Lisbon, and experienced support for relocating colleagues.
  • Compensated training and access to free Portuguese classes.
  • Yearly flight home sponsored by the company.
  • Temporary to permanent contract with the opportunity for a permanent role after 2 years.
  • Fun recreation activities like water sports, soft trekking, and more in a creative and positive team atmosphere.


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