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Lithuanian Speaking Trust and Safety Specialist
Há 1 mês
We are recruiting a Lithuanian speaking Trust and Safety Specialist for our client in Lisbon, Portugal. The role involves evaluating escalated cases to identify potential policy violations or safety concerns. You will also respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
Key Responsibilities:
- Evaluate escalated cases to identify potential policy violations or safety concerns
- Respond to customer inquiries through various channels
- Conduct outbound calls to gather evidence related to complaints from both drivers and customers
- Provide exceptional service to both riders and drivers by resolving their issues within time limits
- Maintain in-depth knowledge of Client services to provide efficient and informed suggestions
- Make informed decisions based on thorough analysis and established policies
Requirements:
- C2 Lithuanian language proficiency
- B2 English language proficiency
- Work permission for Portugal (EU passport or Portuguese residence card)
The salary for this role is approximately €1,295 per month, plus free accommodation in a shared house/apartment for the duration of the 12-month contract. Alternatively, if no accommodation is required, the salary will be €1,040 per month.
