Trust and Safety Legal Response Specialist

3 semanas atrás

Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

Job Description

Come work with Cloudflare, a highly ambitious technology company with a soul, to help build a better Internet. We are on a mission to protect the free and open Internet and make it faster, more secure, and privacy-centric. Our team is looking for a detail-oriented Trust and Safety Legal Response Specialist to join our globally-distributed team.

About the Role

You will be responsible for processing legal requests seeking customer information, including but not limited to requests from law enforcement and government officials, and in response to third-party civil matters. You will also participate in a rotating weekend coverage duty and partner with cross-functional teams to ensure our policies and processes are carried out in a scalable fashion.

Responsibilities

Administer efficient and compliant handling of legal requests, including but not limited to requests for information (subpoenas, court orders, etc.).

Perform operations seamlessly and timely Service-Level Agreement (SLA) delivery, maintaining a high level of quality and accuracy.

Partner with cross-functional teams to ensure policies and processes are carried out in a scalable fashion.

Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor.

Requirements

5+ years of legal support experience processing requests for user information, legal documents, or other relevant background experience in Legal or Trust & Safety.

Demonstrate working knowledge of DNS and how the Internet works.

Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor.

Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks to completion.

What We Offer

Come be a part of a world-class team that is committed to making the Internet a better place. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.

Contact Information

Please note that this position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. We are an AA/Veterans/Disabled Employer and provide reasonable accommodations to qualified individuals with disabilities.

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