Lithuanian Language Trust and Safety Specialist
Há 1 mês
Job Summary: We are seeking a highly skilled Lithuanian Language Trust and Safety Specialist to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases, responding to customer inquiries, and providing exceptional service to both riders and drivers.
Key Responsibilities:
- Evaluate escalated cases to identify potential policy violations or safety concerns.
- Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
- Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
- Provide exceptional service to both riders and drivers by resolving their issues within time limits.
- Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.
- Make informed decisions based on thorough analysis and established policies.
- Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.
Requirements:
- C2 Lithuanian and B2 English language proficiency.
- Work permission for Portugal, i.e., an EU passport or a Portuguese residence card.
- Willingness to work shifts and weekends.
- Good general computer skills.
What We Offer:
- Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment).
- Alternatively, if no accommodation is required, gross salary can be €1295 per month instead.
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