Trust and Safety Specialist
Há 7 dias
We are seeking a highly skilled Trust and Safety Specialist to join our team at Speakit. As a key member of our team, you will play a crucial role in maintaining the integrity and safety of our platform.
Salary and BenefitsThe successful candidate can expect a competitive salary of 1040 euros gross per month (12 payments per year), with accommodation and expenses provided by the company or 1298 euros gross per month (12 payments per year) without accommodation.
In addition to a comprehensive benefits package, including private health insurance and flight ticket paid upfront, you will have the opportunity to engage in continuous training and development programs.
About the RoleAs a Trust and Safety Specialist, your primary responsibility will be to review and manage content submitted by internal systems or users, ensuring compliance with community guidelines. You will also be responsible for classifying and/or removing highly sensitive content uploaded by users according to defined parameters.
You will work closely with our team to ensure that all content meets our high standards, and that our community remains safe and trustworthy.
Key Responsibilities- Evaluate content submitted by internal systems or users to ensure compliance with community guidelines.
- Classify and/or remove highly sensitive content uploaded by users according to defined parameters.
- Apply policies correctly, ensuring quality, intellectual property, privacy, and online safety.
- Issue Management:
- Handle sensitive and complex issues faced by users, ensuring timely and appropriate resolution.
- Escalate issues requiring special attention to your immediate supervisor in accordance with established procedures.
- Adhere to corporate confidentiality policies and handle customer information securely.
- Participate in ongoing training programs for optimal role development.
- Meet performance indicators and parameters defined by the client's operation.
- High school diploma or equivalent; bachelor's degree preferred.
- Prior experience in Trust & Safety, content moderation, or customer service.
- Strong attention to detail, ethical judgment, excellent communication, problem-solving, and tech proficiency.
- Excellent communication skills: C2 level of Dutch, B2 level of English.
- Willing to work flexible hours, including weekends and holidays.
- Ability to complete continuous training programs.
- Commitment to maintaining user information security.
At Speakit, we value our employees' growth and well-being. We provide opportunities for continuous learning and professional development, and offer a collaborative and dynamic work environment.
Our goal is to create a safer online environment for everyone, and we believe that this requires dedication, expertise, and passion from each of our team members.
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