Trust and Safety Leadership Position
2 semanas atrás
About the Role:
As a Trust and Safety Lead at Teleperformance Portugal, you will be responsible for overseeing and managing a team of specialists. Your main task will be to ensure that work is divided evenly and that the job is well performed and quality maintained.
Key Responsibilities:
- Lead and motivate employees to meet and exceed personal targets and team SLA's (e.g. productivity & quality).
- Drive high performance culture.
- Communicate effectively with team members and stakeholders within the business.
- Conduct regular one to ones, team meetings and performance reviews.
- Monitor and manage staffing, capacity and work distribution ensuring optimum productivity, efficiency and workflow management.
- Act as the first point of contact to manage team related issues and challenges.
- Define, review and provide ongoing, meaningful feedback on performance objectives to employees.
- Encourage and promote employee wellbeing through active participation in wellness activities and other initiatives.
Requirements:
- Post-secondary education in language or cultural studies is a major asset.
- Fluency in French (C2).
- Fluency in English (C1).
- Prior experience in Trust and Safety is preferred.
- Team player with strong solving and conflict management skills.
- Above average reasoning and analytical skills.
What We Offer:
- Excellent work opportunity in a dynamic leading multinational company.
- Possibility of cooperation with leaders in various industries.
- Investment in training and personal development.
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection.
- Health Insurance.
- Free language courses, sport activities and organized events.
- Free healthy meals in the cafeterias.
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