Trust and Safety Leadership Position

2 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

About the Role:

As a Trust and Safety Lead at Teleperformance Portugal, you will be responsible for overseeing and managing a team of specialists. Your main task will be to ensure that work is divided evenly and that the job is well performed and quality maintained.

Key Responsibilities:

  • Lead and motivate employees to meet and exceed personal targets and team SLA's (e.g. productivity & quality).
  • Drive high performance culture.
  • Communicate effectively with team members and stakeholders within the business.
  • Conduct regular one to ones, team meetings and performance reviews.
  • Monitor and manage staffing, capacity and work distribution ensuring optimum productivity, efficiency and workflow management.
  • Act as the first point of contact to manage team related issues and challenges.
  • Define, review and provide ongoing, meaningful feedback on performance objectives to employees.
  • Encourage and promote employee wellbeing through active participation in wellness activities and other initiatives.

Requirements:
  • Post-secondary education in language or cultural studies is a major asset.
  • Fluency in French (C2).
  • Fluency in English (C1).
  • Prior experience in Trust and Safety is preferred.
  • Team player with strong solving and conflict management skills.
  • Above average reasoning and analytical skills.

What We Offer:
  • Excellent work opportunity in a dynamic leading multinational company.
  • Possibility of cooperation with leaders in various industries.
  • Investment in training and personal development.
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection.
  • Health Insurance.
  • Free language courses, sport activities and organized events.
  • Free healthy meals in the cafeterias.


  • Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    About the Role:As a Trust and Safety Lead at Teleperformance Portugal, you will be responsible for overseeing and leading a team of specialists. Your main task will be to ensure that work is divided evenly and assigned to the right people with the necessary expertise, while maintaining high-quality results.Key Responsibilities:Lead and motivate employees to...


  • Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    Key Responsibilities:As a Trust & Safety Lead, you will oversee the Trust & Safety team, ensuring that work is divided evenly and assigned to specialists with the necessary expertise. Your goal is to guarantee high-quality job performance while maintaining quality standards.Key Skills:Strong leadership and management skills, ability to motivate and support...

  • Trust and Safety Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    About the RoleWe are seeking a highly skilled Trust and Safety Lead to join our team at Teleperformance Portugal. As a key member of our leadership team, you will be responsible for overseeing the Trust and Safety specialists team, ensuring that work is divided evenly and performed to the highest quality standards.Key ResponsibilitiesLead and motivate...


  • Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    Join Supercell as a Trust and Safety SpecialistWe are looking for a highly skilled and motivated individual to join our team as a Trust and Safety Specialist. As a Trust and Safety Specialist, you will play a critical role in ensuring the safety and well-being of our players.Key Responsibilities:Develop and implement policies and procedures to ensure a safe...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Trust and Safety Lead to join our team at Teleperformance Portugal. As a key member of our leadership team, you will be responsible for overseeing the Trust and Safety specialists and ensuring the smooth operation of our services.Key ResponsibilitiesLead and motivate employees to meet and exceed...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Role DescriptionCzech Speaking Trust and Safety Investigator role with our client, an office-based position in Lisbon, Portugal.Key ResponsibilitiesEvaluate escalated cases to identify potential policy violations or safety concerns. Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.RequirementsC2 Czech and B2...

  • Trust and Safety Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    About the Role:As a Trust and Safety Lead at Teleperformance Portugal, you will be responsible for overseeing the Trust and Safety team, ensuring that work is divided evenly and efficiently among team members. You will also be responsible for guaranteeing the quality of the work and maintaining a high-performance culture within the team.Key...


  • Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    Join Supercell as a Trust and Safety SpecialistWe are seeking a highly skilled Trust and Safety Specialist to join our team at Supercell. As a Trust and Safety Specialist, you will play a critical role in ensuring the well-being and safety of our players. Your primary responsibility will be to review and enforce Supercell's guidelines, removing unwanted...

  • Trust and Safety Lead

    3 semanas atrás


    Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    About the RoleAs a Trust and Safety Lead at Teleperformance Portugal, you will be responsible for overseeing the Trust and Safety team, ensuring the work is divided evenly and performed to a high standard. Your main task will be to lead and motivate employees to meet and exceed personal targets and team SLA's, driving a high-performance culture.Key...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    {"title": "Trust and Safety Investigator - Lithuanian Speaker", "description": "Job Title: Trust and Safety Investigator - Lithuanian SpeakerWe are seeking a highly skilled Trust and Safety Investigator to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases, responding to customer...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Trust and Safety Investigator - Czech SpeakerWe are seeking a highly skilled Trust and Safety Investigator who is fluent in Czech to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.Key Responsibilities:Evaluate escalated...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    About the RoleWe are seeking a highly skilled Trust and Safety Legal Specialist to join our global team. As a key member of our Trust and Safety Legal Support Team, you will play a critical role in addressing legal requests seeking customer information and performing account reviews to combat abuse in line with Cloudflare's Terms of Service.Responsibilities...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Title: Trust and Safety Investigator - Czech SpeakerAbout the Role:We are seeking a highly skilled Trust and Safety Investigator to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.Key Responsibilities:Evaluate escalated...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Trust and Safety Investigator - Croatian SpeakerWe are seeking a highly skilled Trust and Safety Investigator who speaks Croatian to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases, interacting with customers, and providing exceptional service to both riders and drivers.Key...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Title: Trust and Safety Investigator - Lithuanian SpeakerAbout the Role:Our client is seeking a highly skilled Lithuanian speaking Trust and Safety Investigator to join their team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.Key...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    {"title": "Trust and Safety Investigator - Lithuanian Speaker", "description": "Job Title: Trust and Safety Investigator - Lithuanian SpeakerLisbon, Portugal - Office basedWe are seeking a highly skilled Trust and Safety Investigator to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Title: Lithuanian Speaking Trust and Safety InvestigatorJob Summary: We are seeking a highly skilled Lithuanian speaking Trust and Safety Investigator to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases, interacting with customers, and providing exceptional service to both...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Lithuanian Speaking Trust and Safety InvestigatorWe are seeking a highly skilled Lithuanian speaking Trust and Safety Investigator to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.Key Responsibilities:Evaluate escalated...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Title: Czech Language Trust and Safety SpecialistAbout the Role:We are seeking a highly skilled Czech Language Trust and Safety Specialist to join our team in Lisbon, Portugal. As a Trust and Safety Specialist, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.Key Responsibilities:Evaluate...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Title: Czech Language Trust and Safety SpecialistAbout the Role:Recruitment Direct is seeking a highly skilled Czech Language Trust and Safety Specialist to join our team in Lisbon, Portugal. As a Trust and Safety Specialist, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns. You will also...