Czech Language Trust and Safety Specialist

1 dia atrás


Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

Job Title: Trust and Safety Investigator - Czech Speaker

About the Role:

We are seeking a highly skilled Trust and Safety Investigator to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.

Key Responsibilities:

  • Evaluate escalated cases to identify potential policy violations or safety concerns
  • Respond to customer inquiries through various channels
  • Conduct outbound calls to gather evidence related to complaints
  • Provide exceptional service to both riders and drivers
  • Maintain in-depth knowledge of Client services
  • Make informed decisions based on thorough analysis and established policies

Requirements:

  • C2 Czech and B2 English language proficiency
  • Work permission for Portugal (EU passport or Portuguese residence card)
  • Willingsness to work shifts and weekends
  • Good general computer skills

What We Offer:

€14,000 - €16,000 per year + relocation



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