Czech Language Trust and Safety Specialist
1 dia atrás
Job Title: Trust and Safety Investigator - Czech Speaker
About the Role:
We are seeking a highly skilled Trust and Safety Investigator to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.
Key Responsibilities:
- Evaluate escalated cases to identify potential policy violations or safety concerns
- Respond to customer inquiries through various channels
- Conduct outbound calls to gather evidence related to complaints
- Provide exceptional service to both riders and drivers
- Maintain in-depth knowledge of Client services
- Make informed decisions based on thorough analysis and established policies
Requirements:
- C2 Czech and B2 English language proficiency
- Work permission for Portugal (EU passport or Portuguese residence card)
- Willingsness to work shifts and weekends
- Good general computer skills
What We Offer:
€14,000 - €16,000 per year + relocation
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