Czech Speaking Trust and Safety Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Wibit Consulting & Services (Wibitcs) Tempo inteiro

Job Summary: We are seeking a highly skilled Trust and Safety Investigator with native-level fluency in Czech to join our dynamic team in Lisbon. As a key member of our team, you will play a critical role in ensuring safety and compliance across our platform.

Key Responsibilities:

  • Review escalated cases and investigate potential policy violations or safety concerns raised by customers and drivers.
  • Handle inquiries via phone, helpdesk, and live chat, providing support and empathy, especially during critical safety cases.
  • Conduct outbound calls to gather additional information and verify complaints from both riders and drivers.
  • Resolve issues with care, address customer complaints, provide solutions, and follow up to ensure complete resolution while maintaining a high level of customer service.
  • Stay informed about our services to proactively provide suggestions and efficient support.
  • Analyze cases and make decisions based on established guidelines and policies.
  • Safeguard customer information by adhering to corporate confidentiality policies.

Requirements:

  • Native-level fluency in Czech (C1-C2) and strong English proficiency (B2), both oral and written.
  • Problem-solving mindset and ability to make sound decisions based on policies and adapt to dynamic situations.
  • Customer-focused and passionate about helping others, with a high level of empathy and effective support.
  • Resilience and ability to handle stressful situations with composure, especially in sensitive or urgent cases.
  • Team-oriented and comfortable working in a structured, team-focused environment.

What We Offer:

  • 22 days of holiday per year.
  • Private health insurance to keep you covered.
  • Relocation support, including assistance with flight costs and a room in Lisbon.
  • Compensated training and access to free Portuguese classes.
  • Yearly flight home sponsored by the company.
  • Temporary to permanent contract with the opportunity for a permanent role after 2 years.
  • A fun and creative team atmosphere with opportunities for water sports, soft trekking, and more.

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