Czech Language Trust and Safety Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

Job Summary: We are seeking a highly skilled Czech Speaking Trust and Safety Investigator to join our team in Lisbon, Portugal. As a key member of our team, you will be responsible for evaluating escalated cases, interacting with customers, and providing exceptional service to both riders and drivers.

Key Responsibilities:

  • Evaluate escalated cases to identify potential policy violations or safety concerns.
  • Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
  • Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
  • Provide exceptional service to both riders and drivers by resolving their issues within time limits.
  • Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.

Requirements:

  • C2 Czech and B2 English language proficiency.
  • Work permission for Portugal (EU passport or Portuguese residence card).
  • Willingness to work shifts and weekends.
  • Good general computer skills.

What We Offer:

  • Gross salary per month: €1060 + free accommodation for the whole 12-month contract.
  • Alternatively, if no accommodation is required, gross salary can be €1260 per month instead.


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